CUSTOMER EXPERIENCE
Customer Support
Inbound enquiries, assistance, complaints, follow-ups and retention support.
Discuss this service ↗BPO · CUSTOMER EXPERIENCE · WORKFORCE SOLUTIONS
Your operations.
Our people.
Better performance.
Structured outsourcing, capable people and practical technology to support the work that keeps your business moving.
Three Minds. One Vision.
01 / OUR SERVICES
Four service pillars.
Built around your business.
Flexible support for essential business operations. Tell us what you need, and let’s explore the right service scope together.
SALES SUPPORT
Sales & Lead Generation
Prospecting, lead qualification, appointment setting and sales administration.
Discuss this service ↗BACK-OFFICE
Administrative Operations
Data capturing, document processing, CRM administration and repeatable workflows.
Discuss this service ↗WORKFORCE
Dedicated Teams
Training, coaching, workforce coordination and performance monitoring.
Discuss this service ↗THREE DIRECTORS. A SHARED AMBITION.
3→1
Three Minds.
One Vision.
IDEASSTRATEGYEXECUTION
02 / WHO WE ARE
Operational support.
People and process.
FOURGEDCX is a Durban-based South African BPO, customer experience and workforce solutions startup. Led by three directors, we’re building operational support around capable people, clear processes and practical technology.
We’re bringing together entrepreneurial thinking, a people-first approach and a focus on technology to shape how we work. As we build, our purpose stays simple — understand your business, represent your brand thoughtfully and move forward together.
✦
Built in South Africa.
Made for what comes next.
03 / WHY FOURGEDCX
People powered. Process led.
Performance driven.
People First
Build the work around capable people, thoughtful support and ongoing development.
Process Discipline
Create clear responsibilities and repeatable workflows for day-to-day delivery.
Technology Enabled
Use practical tools to organise work, support teams and improve visibility.
Continuous Improvement
Review what is working, learn from feedback and refine the approach.
04 / OUR APPROACH
A structured path
from discovery to delivery.
Start with understanding.
Build with a clear direction.
Listen to your business.
Explore your operating environment, requirements, work volumes and desired outcomes.
Shape the right support.
Define the service scope, workflows, team requirements and practical measures together.
Prepare for delivery.
Align people, training, tools and responsibilities around the agreed approach.
Keep learning.
Review performance, gather feedback and identify improvements as the work develops.
05 / INDUSTRIES
Your operating environment.
Our starting point.
We welcome enquiries from local and international businesses with customer-facing and administrative work.
Retail & e-commerceBusiness & professional servicesTechnology & digital servicesConsumer services
Potential service sectors for discussion. These are not claims of existing clients, sector approvals or specialist experience. Suitability and scope are assessed during discovery.
06 / CAREERS
Build skills. Support customers.
Grow with us.
Interested in customer support, sales, administration or team development? Introduce yourself and the kind of work you’re looking for.
Expressions of interest are welcome. This is not a listing of confirmed vacancies.
Express career interest ↗careers@fourgedcx.comOpens your email app. Please do not send ID documents or sensitive information with an initial enquiry.
07 / BUSINESS ENQUIRIES
Let’s start
a conversation.
Tell us what your business needs.
info@fourgedcx.comDurban, South Africa
Local & international enquiries
Send your enquiry directly to our team. FormSubmit processes the form and forwards it to info@fourgedcx.com. Please do not include sensitive information.
08 / PRIVACY
Your enquiry. Your choice.
When you submit a business enquiry, your name, email address, company, country, selected service, estimated team size and requirements are sent to FormSubmit to forward to info@fourgedcx.com. FormSubmit states that it retains form submissions for 30 days. See FormSubmit’s processing and retention details.
Business enquiries are addressed to info@fourgedcx.com; career interest goes separately to careers@fourgedcx.com. Enquiry information is intended to help the relevant team respond. Avoid including identity documents, financial details or other sensitive information.
This page includes no analytics or marketing scripts. Hosting, form delivery and email providers may process technical information needed to operate their services. FormSubmit may apply spam checks. Google Fonts is used for typography. For questions about information you have emailed, contact info@fourgedcx.com.
To ask about access to, correction of or deletion of an enquiry you have sent, contact info@fourgedcx.com. No CRM integration is currently configured.